Microsoft Copilot Adoption: Safe Customer Support Rollouts
1 month ago

Microsoft Copilot Adoption: Safe Customer Support Rollouts

Enterprises crave faster service resolutions. However, safety doubts still shadow bold AI plans. Microsoft Copilot Adoption promises agent speed without...

Microsoft Copilot Adoption: 12 vs 24-Week Rollouts for Pharma
1 month ago

Microsoft Copilot Adoption: 12 vs 24-Week Rollouts for Pharma

Generative AI promises faster document creation, deeper insights, and happier knowledge workers. Yet regulated life-sciences companies face tight validation, audit,...

Risk-Aware AI Adoption for Sensitive Copilot Customer Moments
1 month ago

Risk-Aware AI Adoption for Sensitive Copilot Customer Moments

GenAI has crashed through contact-center walls, yet many leaders still ask one question. Can Copilot be trusted during fragile customer...